Remote/Desktop Inspectionss

Acorn Assessors Ltd has a large team of highly trained engineers in house. This allows us to efficiently respond to large volumes of desktop based inspections using most desktop assessment software including Audaterx, Glassmatix, ARCS based systems and others.

A large percentage of our total workload is done by image assessors in the office, occasionally due to the vehicle itself being inaccessible, but more often to provide a more efficient service.

"We can provide a totally outsourced independent service, or simply an overflow inspection service to cater for spikes in workloads."

Instead of an engineer physically going out to inspect the vehicle, all the information we need is sent electronically by Glassmatix or Audatex for example. The engineers work from the repairer's detailed estimate and a series of images' showing the vehicle in its damaged state or with panels removed to show hidden damage, for example behind bumpers or with the vehicle up on a ramp.

We work closely with the repairers to ensure that the repair costs are reasonable without compromising on safety.  We ask for further images to justify certain panels if it is not clear how badly damaged they are.  If the information the garage gives us is not sufficient, we will send out a field engineer to double check and verify.

The desktop based systems have revolutionised the way the industry works and as always Acorn hgave been at the forefront of this technology change, investing in it heavily and adding further resource to add custom development to further integrate with our back end systems.

"Acorn have invested heavily in these technologies"

Due to the large number of licences and available trained staff to perform the desktop based inspections, we can provide a total outsourced solution or simply an overflowinspection services to help our customers cope with spikes in workload.