Friday, December 14, 2018
Technology

Technology

One of the major contributing factors to Acorn Assessors' success, is the fact that it has embraced technology and Dual Screensfocussed much of its annual budget on improving IT facilities to ensure the company stays ahead. This investment has lead to maintining a competitive edge over other independent engineers in the country.

We have an in-house IT team that deal primarily with development but also day to day support. They have developed custom built applications such as our claims management database, our website and online claims management facility, and also the PDA handheld and tablet PC applications that our engineers use on the road.  The IT department have recently set up the TomTom GPS integrated system whereby our booking agents can view live location information from our road based engineers inside our claims management system.

Dual ScreensOur phone system enables calls to be directed to the correct team quickly.  We have Phone Manger software which tracks calls made, received and also missed calls, allowing call information to be collated and reviewed monthly, and enabling us to become more efffective at call handling.

Most of our incoming and outgoing mail is now dealt with electronically.  There are dedicated e-mail addresses not only for individual staff members, but also for specific departments.  Faxes are no longer printed, but come in via e-fax enabling information to be sent immediately to the correct person.  Increasingly, faxes out are sent from e-fax as well, and this has significantly reduced our paper wastage and also provides us with a clear record of all faxes sent and received.

You can be assured that once some new technology arrives on the market, Acorn Assessors Ltd will be playing with it already to see if, how and where the technology can improve the service levels we provide to our customers.

Audatex

Audatex, a Solera company, is the only global provider of claims solutions. It delivers the industry’s most comprehensive, integrated suite of applications for claims processing, estimating.....

Learn More

Glasses

Every month, Glass's collates and analyses some 100,000 prices from a wide variety of sources the length and breadth of the country. These sources include auctions, franchised dealers....

Learn More

MySQL

MySQL is the world's most popular open source database software, with over 100 million copies of its software downloaded or distributed throughout it's history. With its superior speed....

Learn More

TomTom

The connected navigation solution from TomTom combines Plug & Play Tracking & Tracing and fleet management technology with intelligent navigation and communication tools. Our vehicles...

Learn More

t: 08448 470480
f: 08448 470481
e: info@assessors-unit.com

Technology

Audatex
Glasses
Mysql Logo
Tomtom Logo

Client Login


Click to login

If for you have forgotten your details, please e-mail: info@assessors-unit.com.